Privacy Policy

1. Who We Are

CassettePrint is a cassette tape duplication, printing and packaging company based in Poland, European Union. We operate as a mail-order business serving independent artists, record labels and musicians worldwide.

Data Controller: CassettePrint
Address: Poland, EU
Email: info@cassetteprint.com

2. What Data We Collect

We may collect the following personal data when you use our website or contact us:

• Name and contact details (email address, postal address)
• Order information (products ordered, quantities, shipping address)
• Payment information (processed securely via third-party payment providers — we do not store card details)
• Communication history (emails, messages sent via our contact form)
• Technical data (IP address, browser type, pages visited — collected via cookies)

3. How We Use Your Data

We use your personal data for the following purposes:

• Processing and fulfilling your orders (legal basis: contract performance)
• Responding to your enquiries and providing customer support (legal basis: legitimate interest)
• Sending order confirmations and shipping updates (legal basis: contract performance)
• Improving our website and services through analytics (legal basis: legitimate interest / consent)
• Complying with legal obligations under EU law (legal basis: legal obligation)

4. Cookies

Our website uses cookies in accordance with EU regulations (GDPR / ePrivacy Directive). Cookies are small text files stored on your device that help us provide a better experience.

You can manage your cookie preferences at any time by clearing your browser's local storage or adjusting your browser settings. For more information, visit aboutcookies.org.

5. Data Sharing & Third Parties

We do not sell your personal data. We may share data with trusted third parties only where necessary:

• Shipping and logistics partners (to deliver your order)
• Payment processors (to handle transactions securely)
• Analytics providers (e.g. Google Analytics — anonymised data only, with your consent)
• Legal authorities (if required by law)

All third-party providers are required to handle your data in compliance with GDPR.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Order records are typically retained for 5 years for accounting and legal compliance purposes. You may request deletion of your data at any time (see Section 7).

7. Your Rights (GDPR)

As an EU resident, you have the following rights under GDPR:

• Right of access — request a copy of your personal data
• Right to rectification — correct inaccurate or incomplete data
• Right to erasure — request deletion of your data ('right to be forgotten')
• Right to restriction — limit how we process your data
• Right to data portability — receive your data in a structured format
• Right to object — object to processing based on legitimate interest
• Right to withdraw consent — at any time, without affecting prior processing

To exercise any of these rights, contact us at info@cassetteprint.com. We will respond within 30 days. You also have the right to lodge a complaint with your national data protection authority.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. We encourage you to review this page periodically.

10. Contact

For any questions or concerns about this Privacy Policy or how we handle your data, please contact us: